Beyond Chatbots: Embracing Conversations as a Platform

Location: Salon B
April 18th, 2017
2:45 PM - 3:45 PM

Technology has existed for the past few decades to listen to and respond to humans, but with the advent of cloud computing and artificial intelligence backed by configurable machine learning models, the ability for new message-based services to listen to, respond and help humans has experienced incredible growth. The introduction of "bots" in early 2016 helped spur an explosion of interest in the technology frameworks that make these experiences possible. The world is being increasingly populated with "chatbots" both within organizations and in larger more consumer-based environments like Facebook Messenger, WeChat, Skype and others. However, in order for users to

Eric Charran

Chief Architect, Microsoft Data Insights Group

Cost-effective Telemetry Solutions: Balancing Between Blind and Broke

Location: Salon A
April 19th, 2017
10:15 AM - 11:15 AM

The modern operator faces a tension between varying levels of blind and varying levels of broke. Operational Telemetry solutions at scale are some of the largest, most expensive yet mission critical systems that exist. This talk focuses on the strategy and use of multiple providers to provide a suite of cost-effective telemetry solutions that work together.

Bruce Wong

Technology Leader, Twilio