Beyond Chatbots: Embracing Conversations as a Platform

Location: Salon B
April 18th, 2017
2:45 PM - 3:45 PM

Technology has existed for the past few decades to listen to and respond to humans, but with the advent of cloud computing and artificial intelligence backed by configurable machine learning models, the ability for new message-based services to listen to, respond and help humans has experienced incredible growth. The introduction of "bots" in early 2016 helped spur an explosion of interest in the technology frameworks that make these experiences possible. The world is being increasingly populated with "chatbots" both within organizations and in larger more consumer-based environments like Facebook Messenger, WeChat, Skype and others. However, in order for users to

Eric Charran

Chief Architect, Microsoft Data Insights Group